We have distributors and retailers all around the world!
Canadian orders can be placed on newtonrunning.com and will be shipped from our warehouse in Boulder, CO and will have a $10.00 USD flat rate shipping charge for all orders. Some items are not available to ship to Canada (apparel andaccessories). Canadian orders placed Monday-Friday will ship within 2-3 business days. *Note all prices are in USD* *We are unable to ship soft goods to Canada, only shoes.*
Customers located outside of North America should place orders through local retailers, or where available, through our distributor websites to avoid additional duties and taxes:
Mexico - Due to high duties and import taxes, we are unable to ship from the US to our customers in Mexico. Mexican orders should be made through our Mexican distributor:
European customers are encouraged to contact a retailer near you to save significantly in taxes, duties and fees.
Online customers shopping from all other countries:
After you place an order on newtonrunning.com please contact our customer service department to confirm details of your order. We will ship your order as soon as we receive your approval.
If we do not receive your approval within 10 days we will automatically cancel the order.
We send all international orders via UPS Expedited Service. Please note that this shipping method includes transportation only. Any local taxes, fees or duties are the responsibility of the customer.
If you refuse delivery on an approved order all shipping and Custom fees will still be charged to the customer.
If you are a retailer in a country outside of the US/Canada and want to sell Newton Running Shoes, please contact your distributor.
Shipping to P.O. boxes is not allowed anywhere by UPS. Orders are shipped Monday-Friday.
Orders placed before 10 a.m. MST will ship the same business day.
Orders placed after 10 a.m. MST will ship the next business day.
UPS 2nd Day Air and UPS Next Day Air orders placed before 4 p.m. MST will ship that same business day.
UPS Ground orders do not ship on weekends, and orders placed after 10 a.m. on Fridays will ship on the following business day.
Canadian customers’ orders ship from our warehouse in Vancouver and require time for processing. Orders placed Monday-Friday will ship within 2-3 business days.
Return Policy & Guarantee
Newton Running offers our customers a 30-day, no questions asked return/exchange policy for merchandise purchased at NewtonRunning.com. If you are not completely satisfied with your purchase, simply contact us within 30 days of the purchase date, providing reason for the requested return/exchange.
We encourage you to make your purchases through certified Newton retailers only. If you are unsure if you purchased your shoes from a certified retailer, please check our retail finder here:
If your shoes were not purchased directly on the Newton Running website, you’ll need to contact your place of purchase. Please note, retail partners all maintain their own return and exchange policies, as they are businesses independent of Newton Running Company. Purchases made through independent retailers are subject to their return policies and procedures.
Shoes purchased through a third-party channel (eBay, Amazon, etc.):
Third-party sellers are not certified retailers, and thus, not subject to the same standards of quality control as NewtonRunning.com or other certified retailers. In the event of returns, exchanges and other issues with unsatisfactory product, you must contact the seller. If the seller is unable to help, please send us the warranty claim information and then we can help on a case by case basis.
Shoes purchased outside the U.S. and Canada:
Returns and exchanges of item(s) purchased in stores outside of the U.S. and Canada can only be completed in the country from which the product was purchased. Each country maintains the right to their own return/exchange policy. Please contact your original place of purchase for more information on the return and exchange policy.
Newton Running shoes have an expected lifespan of 350 - 500 miles, plus or minus based on the form and efficiency of the given runner. The Newton Tri Racer is minimal racing flat, with a life expectancy between 150 - 250 miles.
However, if you feel your shoes have not held up as expected, you can make a warranty claim request.
Before submitting your warranty claim, be sure the product in question aligns with the following criteria:
The purchase date is within one year of the warranty claim.
Note: If the product is purchased from an uncertified retailer (i.e., a third-party channel such as Amazon or eBay), it will not be considered for a warranty claim. Please contact the seller for a return, exchange or refund.
The claim process
For qualifying warranty claim products, please send the below information firstname.lastname@example.org. We will consider your request and get back to you via email within 1-2 business days.
•First and last name
•Proof of purchase (scanned receipt or line item on a credit / bank statement)
•Date of purchase
•Primary use (running, walking, gym use, etc.)
•Brief description of the damaged or defective area
•Picture of the follow:
- The damaged or defective area
- Full tops and bottoms of the shoes
- White patch sewn into the inside of the tongue
We reserve the right to change these policies without notice and to limit sales or returns in situations of overuse or abuse of our exchange policy.
Newton Running is strives to maintain only highest standards of customer service in the industry. We love hearing from our customers and assisting you in ensuring your experience with Newton Running shoes is nothing less than awesome!
If we can assist with anything further, please contact us directly at 877.860.7695, Monday through Friday 8 am – 5 pm MST.