Return Policy & 30 Day Guarantee
Newton is committed to your satisfaction, and all shoes bought from Newtonrunning.com can be returned for any reason with as much or as little wear and tear on them within 30 days of purchase. Need a different model/color/size—no problem, just contact our customer care and we’ll get you taken care of.
We are also happy to help with matters of potentially defective product, (providing proof of purchase is supplied within 6 months) from either Newton Running or an authorized Newton Running retailer in the United States.
If purchased from a certified Newton retailer then we ask that you please start by returning the shoes to the place of purchase for the quickest service. In the event you need additional assistance, please contact our Customer Care Team and we’ll be happy to see what we can do to help find a solution.
For shoes purchased from 3rd Party Online Market Channels (eBay, Amazon, etc.) please be advised that we will not be able to assist with any form of exchange or return unless purchased directly from one of our authorized retailers, as we cannot assure these goods meet Newton Running quality standards due to the proliferation of counterfeit, used and fraudulent goods. So please make sure to buy from Newton directly, or one of our authorized retailers. Our authorized online retailers are:
Newton Running’s warranty will not cover product purchased via unauthorized third party retailers. Please reach out to the original retailer of purchase if they were not purchased through newtonrunning.com, a Newton Running authorized retail store or a Newton Running authorized online retailer.
*Please note that this return policy only applies to and within the USA and Canada and product purchased therein.
*And please note that Newton reserves the right to alter/modify this policy in specific unique cases and customers based purely upon our discretion and without notice as we see fit.
*Refunds only applicable to purchases made on NewtonRunning.com, and can only be credited to original account
*Exceptional circumstances such as theft, damage, etc... may require investigation before acceptance.